Law Firm Client Service

Read tips and advice on how you can serve your clients better with these law firm client service articles.

6 Client Service Mistakes Solo Lawyers and Small Firms Make – And How to Avoid Them

law firm client service mistakes

Offering superior client service is a key component of differentiating yourself from other lawyers who offer similar services while keeping a loyal client base. People do business with those they know, like and trust. Here are 6 client service mistakes attorneys make along with tips for how to better serve your clients.

Law Firm Client Service: Is It Time To Fire Your Client?

When to Say No: Ways to Select and Reject a Client

Though you may try your best to provide excellent client service, some clients aren’t a good fit. If you find yourself working for a micro-manager, nitpicker, or someone slow to pay on time, it may be time to cut your losses. Here are 7 signs it’s time to fire that client – and why saying “no” can be good for your law practice.

7 Lawyer Communication Tips To Improve Client Satisfaction

5 Ways You Can Better Serve Your Clients

Building loyal client relationships is key to your long-term success. By treating clients as dear friends and always considering how your interactions benefit them, you can position yourself as a straight-forward trusted adviser who will offer an objective third-party opinion. Here are 7 ways to build client-focused relationships.

4 Ways To Improve Legal Client Satisfaction

4 Ways To Improve Legal Client Satisfaction

Providing superior legal client service is a great way to get repeat business and client referrals. Here are 4 ways to improve client satisfaction.

Book Review: Client at the Core

Book Review: Client at the Core

Providing superior client service lies at the heart of any successful law marketing strategy. Consultants August Aquila and Bruce Marcus have written Client at the Core to address what law firms should be considering with every prospect or client interaction.